Privacy Policy

Last updated: 12/29/2025

1. Introduction

Subtitl.io ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using Subtitl.io, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you sign up, we collect your email address and authentication information through Clerk. We may also collect your name if provided.

2.2 Usage Data

We collect information about how you use our service, including job history, credit usage, and subscription status.

2.3 Video Files

When you upload videos, we temporarily store them for processing. Files are automatically deleted after processing is complete, typically within 24 hours.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process your video files and generate subtitles
  • Manage your account and subscriptions
  • Send you service-related communications
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission over the Internet is 100% secure.

4.1 Automatic Deletion

Your video files are automatically deleted after processing. We do not retain your video content for training purposes or any other use beyond providing the service.

5. Third-Party Services

We use the following third-party services:

  • Clerk: Authentication and user management
  • Stripe: Payment processing
  • Cloud Storage (S3-compatible): Temporary file storage
  • ASR Service: Speech recognition processing

These services have their own privacy policies. We encourage you to review them.

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Data portability
  • Withdraw consent at any time

To exercise these rights, please contact us at the email address provided in the Contact section.

7. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at: Contact Page